OLUWAFEMI ADENUGBA

Digital Operations & Community Management Professional

LinkedIn

About

Highly versatile Digital Operations and Community Management Professional with a proven track record in fostering vibrant online communities, optimizing customer experiences, and driving business growth. Adept at leveraging advanced digital tools and data analytics to streamline operations, enhance user satisfaction, and expand market reach. Successfully led cross-functional initiatives and managed high-impact projects, consistently delivering measurable results in fast-paced digital environments.

Work Experience

Community Moderator (Freelance)

X2Y2

Nov 2022 - Mar 2025

Remote, Global, XX

Managed a 25,000+ member Web3 and NFT trading community, driving engagement, enhancing onboarding, and ensuring compliance.

  • Managed a 25,000+ member Web3 and NFT trading community, enforcing compliance and fostering a highly engaged environment for active participation.
  • Led interactive live Q&A sessions and delivered expert insights on AI-driven NFTs, boosting community engagement by 30%.
  • Streamlined the onboarding process for over 5,000 new members, significantly improving member retention rates within the community.

Business Development Manager (Part-time)

Believe Limited

Feb 2021 - Mar 2025

N/A, Global, XX

Managed client relationships, financial compliance, and spearheaded strategic initiatives to drive revenue growth and project completion for Believe Limited.

  • Managed a diverse portfolio of client accounts, overseeing audits and tax-related compliance, ensuring 100% accuracy and regulatory adherence.
  • Spearheaded client acquisition and retention strategies, contributing to significant revenue growth through personalized service offerings.
  • Led cross-functional teams, overseeing project lifecycles from initiation to completion, consistently delivering projects within 100% of set timelines and allocated resources.

Community Manager (Freelance)

Forever Inc.

Aug 2022 - Jan 2025

Remote, Global, XX

Led a 15,000+ member online community, driving engagement and growth through strategic partnerships and accessible AI feature guidance.

  • Directed engagement and retention strategies for a 15,000+ member online community, fostering a dynamic environment for knowledge-sharing and collaboration.
  • Contributed to business development initiatives and strategic partnerships, expanding community reach and enhancing collaborative opportunities.
  • Educated users on complex AI-powered gaming features (Land42) and automation, simplifying technical concepts for broader adoption and understanding.

Project Manager/Administrator (Freelance)

BSP Real Estate

Apr 2022 - Sep 2024

Remote, Global, XX

Managed digital content, financial data, and customer relations for BSP Real Estate, enhancing audience engagement and operational accuracy.

  • Managed social media accounts, developing and deploying engaging content strategies that significantly increased audience interaction and brand visibility.
  • Maintained and organized critical financial operational data in Microsoft Excel, ensuring 100% accuracy and facilitating precise financial reporting for key stakeholders.
  • Delivered comprehensive customer support and relationship management, improving client engagement and responsiveness, resulting in enhanced user satisfaction.

Education

Economics

Baze University

Sep 2022 - Jun 2025

Abuja, Federal Capital Territory, NG

Economics

University of Abuja

Sep 2022 - Jun 2024

Abuja, Federal Capital Territory, NG

Economics

University of Abuja

Second Class Upper

Sep 2015 - Jun 2019

Abuja, Federal Capital Territory, NG

Certificates

Web3 Data Analyst

MetricsDAO Academy

Dec 2022

Virtual Assistant

ALX - The Room

Dec 2022

Investment Foundation Certificate

CFA Institute

Dec 2019

Skills

Project Management

  • Project Delivery
  • Cross-functional Team Leadership
  • Timeline Management
  • Resource Allocation

Business Development

  • Client Acquisition
  • Client Retention
  • Revenue Growth
  • Strategic Partnerships
  • Service Offerings

Financial Management

  • Audits
  • Tax-Related Matters
  • Financial Reporting
  • Compliance
  • Excel

Customer Support

  • Live Chat Support
  • Email Support
  • Issue Resolution
  • Inquiry Handling
  • Client Relationship Management
  • User Satisfaction

Virtual Assistance & Administration

  • Administrative Support
  • Data Entry
  • Scheduling
  • Email Management
  • Task Management
  • Remote Operations

Digital Marketing & Social Media

  • Content Posting
  • Social Media Management
  • LinkedIn
  • Twitter
  • Email Newsletters
  • Mailchimp
  • Audience Interaction
  • Brand Visibility
  • Engagement Tracking

Technical Proficiency & Productivity Tools

  • Microsoft Office Suite
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Microsoft Outlook
  • Google Workspace
  • CRM Tools
  • Notion
  • Trello
  • ClickUp

AI & Generative AI

  • ChatGPT
  • Midjourney
  • Claude AI
  • Gemini
  • AI-driven Insights
  • AI-powered Features

Data & Analytics

  • Google Analytics
  • CRM Tools
  • Dune Analytics
  • Flipside Analytics
  • Financial Data Management
  • Reporting
  • Web3 Data Analysis
  • KPI Tracking

Community Management & Engagement

  • Discord
  • Telegram
  • Slack
  • Zendesk
  • Group Moderation
  • Engagement Strategies
  • Knowledge Sharing
  • Community Growth
  • Web3 Communities
  • NFT Communities

References

Mr. Pio Motykiewicz

@piotrmoty on X

Mr. Ken Wu

@kangDewgg on X